The exactly formed structure with the consecutive distinguished phases is important for the success of a mediation procedure:
To come into contact with... - pre-mediation
For the most party only one party pushes the mediation at first. The procedure is started and organized. The participants of the conflict do not have a meeting with the mediator.
Introduction and agreement of mediation
Now the fighting parties get to know the mediator and viceversa. All the parties agree on particular regulations and proceedings and form a contract of mediation.
Collection of information and topics
Each of the conflicting parties shows its own way of terms of its area of conflict. Their problems are summarized in topics and placed according to personal importance.
Clearance of interests
In this phase the mediator helps to the fighters take a look behind the scenes. The interests and wishes behind the different positions are brought out.
Through the technique of the mediator the adversaries of the conflict put themselves in each others place and are appreciative of each other.
Building of options
This is a creative phase. The participants look unattached and open for options on the basis of the newly detected interests and needs. The aim is to find as many as possible alternatives!
Estimation and evaluation of the options
An alternative will be chosen by means of the criterions practicability and compatibility with personal wishes and ethic, legal and economic aspects.
Agreement and conversion
The participants form a memorandum with their individual agreements. By request they can have notarized their agreement in addition and they can
make an appointment (post-mediation)
As a possibility to control the results and transformation.